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Smart Park has arrived at Sunshine Plaza

Sunshine Plaza is set to grow from 73,000sqm to over 107,000sqm, with a new David Jones department store, a new BIG W and over 100 specialty stores. The centre is also adding over 1,400 car spaces as part of the $400 million redevelopment, taking the total number of car spaces at Sunshine Plaza to nearly 5,000.

In addition, Sunshine Plaza has introduced Smart Park, a new managed parking system based on licence plate recognition, allowing customers to enter and exit the centre without the need of a ticket.

Smart Park will initially be introduced to the southern car parks and will roll out to all other car parks as the redevelopment work progress. Any parking that is not immediately part of the managed parking system will continue to be regulated, as indicated by signage. 

Smart Park
With Smart Park, YOUR REGO = YOUR TICKET so remember your rego number!

From 1 November 2017, customers will enjoy a minimum of 3 hours of free* parking when they visit Sunshine Plaza. Smart Park, the new managed parking system based on licence plate recognition will enhance the parking experience by improving the ease and time required for customers to find a parking space.

In addition, car parks will include a parking guidance system using red, green and blue° LED space indicators in multi-level car parks, along with electronic display boards showing the number of available bays throughout all car parks, making it quicker and easier for customers to find a parking.


Parking will be FREE* for customers who:

  • Park for 3 hours or less
  • Spend over $150* per visit and validate with Customer Service
  • Enter the Centre after 6pm
  • Have an authorised disabled parking permit*

Cinema visitors will be able to validate a fourth hour of free* parking when purchasing a cinema ticket.

Click here for more details.

Customers who have stayed more than 3 hours in the centre (and aren’t able to claim additional free* parking) will incur a fee. Parking costs will start at $2 for the first 30 minutes.

 

Parking Rates

 Time  Rate
 Up to 3 hours  FREE
 3 – 3.5 hours  $2
 3.5 – 4 hours  $3
 4 – 4.5 hours  $4
 4.5 – 5 hours  $6
 5 – 5.5 hours  $8
 5.5 – 6 hours  $10
 6 – 6.5 hours  $12
 6.5 – 7 hours  $15
 Over 7 hours  $20
 Maximum Daily Rate  $20

 

For the most convenient way to pay, customers and staff are encouraged to register their vehicle rego number and credit or debit card details at parking.sunshineplaza.com .

Should you have any questions or concerns regarding Smart Park parking, please contact Point Parking at sunshineplaza@pointparking.com.au.

Smart Park parking map

*Terms and conditions apply
°Disability car spaces

Regulated Parking

Sunshine Plaza is committed to providing the best experience to its customers from the moment they first enter the Centre through the car park until they leave. To ensure the best parking bays remain available for genuine customers, Sunshine Plaza will continue to regulate parking in the Kmart and Myer car parks which will be clearly sign posted, until managed parking is launched in these areas. 

Customers will find a number of designated and clearly signed 3-hour parking zones within these parking areas. The zones will be regulated by car park management company Point Parking using licence plate Recognition technology. Sign posted time limits will be enforced and infringement notices issued to vehicles that overstay the allocated time.

3-hour parking zones include:

  • Open Air (Kmart) car park
  • Multi-level (Kmart) car park
  • Multi-level (MYER) car park

Click here for more details.

Should you have any questions or concerns regarding Smart Park parking, please contact Point Parking at sunshineplaza@pointparking.com.au.

Smart Park parking map
Map

Sunshine Plaza Parking Guide

Smart Park will initially be introduced to the southern car parks and will roll out to all other car parks as the redevelopment works progress. Any parking that is not immediately part of the managed parking system will continue to be regulated, as indicated by signage.

For more specific information about Smart Park and Regulated Parking, please visit their respective sections.

Smart Park parking map
Frequently Asked Questions

Customer Q & A - Managed Car Park at Sunshine Plaza


Sunshine Plaza has introduced Smart Park, a new advanced managed parking system based on licence plate recognition.

In addition, car parks will include a parking guidance system using red, green and blue° LED space indicators in multi-level car parks, along with electronic display boards showing the number of available bays throughout all car parks, making it quicker and easier for customers to find a parking space.

From 1 November 2017, customers will enjoy 3 hours free* parking when they visit Sunshine Plaza. For more information about Smart Park, please refer to the Q & A’s below.

 

Q: Why is managed parking being introduced to Sunshine Plaza’s car park?

A: Sunshine Plaza is committed to providing the best customer experience to its shoppers. The new managed system will improve the parking experience by improving the ease and time required to find a car space.

 

Q: What changes have been made to the Sunshine Plaza car park?

A: Sunshine Plaza has introduced Smart Park, a new managed parking system based on licence plate recognition, allowing customers to enter and exit the centre without the need of a ticket.

The managed parking system also includes parking guidance, featuring:

  • Sensors to detect vehicles within each space.
  • Red, green and blue° LED space indicators in multi-level car parks.
  • Electronic display boards to indicate the direction and quantity of available parking spaces.
  • Better signage to guide customers.

In addition, the centre is adding over 1400 car spaces as part of the $400 million redevelopment, taking the total number of car spaces at Sunshine Plaza to nearly 5,000.

 

Q: How does the new parking system work?

A: Smart Park is a timed, ticketless parking system based on licence plate recognition. On entry, a camera will recognise vehicle rego numbers. Customers won’t be required to stop as no ticket will be issued. 

Customers who park in the multi-level car parks can locate available car spaces using the red, green and blue° LED light system overhead.

Customers who park in the outdoor car parks can locate available car space using the electronic sign boards located at the various entries.

 

Q: Is the new managed parking system being introduced to all car parks at Sunshine Plaza?

A: Smart Park will initially be introduced to the southern car parks and will roll out to all other car parks as the redevelopment works progress. Any parking that is not immediately part of the managed parking system will continue to be regulated, as indicated by signage.

 

Q: Will there be a period of free* parking available?

A: Parking will be FREE* for customers who:

  • Park for 3 hours or less
  • Spend over $150* per visit and validate their receipts with Customer Service
  • Enter the Centre after 6pm
  • Have an authorised disabled parking permit*

In addition, cinema visitors will be able to validate a fourth hour of free* parking using their cinema ticket.

 

Q: Will customers have to pay for parking?

A: The first 3 hours of parking is free*. Customers who have been at the centre for less than three hours will not be required to pay for their parking and can proceed directly to the exit. Upon exit, the camera will recognise the customer’s rego and the boom gate will automatically open.

Customers who have stayed more than three hours in the centre (and aren’t able to claim additional free* parking) will incur a fee. Payment can be made in three easy ways for a seamless exit:

  • Enter their rego number and pay at any pay station located within the centre;
  • Register their details at parking.sunshineplaza.com and exit the car park as normal. The parking fee will be automatically charged to their credit or debit card;
  • Insert credit or debit card or utilise pay wave upon exiting.

 

Q: Why should customers register online?

A: Customers are encouraged to register their vehicle rego number and credit or debit card details at parking.sunshineplaza.com.

Once registered, if customers choose to stay longer than three hours there will be no need to visit a pay station as the fee will be automatically charged to their registered credit or debit card on exit.

Click here to view the terms and conditions.

 

Q. How do I register?

A: 24 hours before visiting the centre, register your details once at parking.sunshineplaza.com. On your next visit, proceed directly to the exit and the parking fee will be automatically charged to your registered credit or debit card.

 

Q: Will my personal details be kept secure?

A: Sunshine Plaza will keep all personal details secure in accordance with our privacy policy which can be found on our website.

 

Q: How do cinema visitors validate their parking?

A: Cinema visitors can enjoy an extra hour of free* parking by validating their cinema ticket at any pay station using the barcode located on the cinema ticket. Upon exit, the camera will recognise the customer’s vehicle rego number and the boom gate will automatically open.

Normal rates apply after 4 hours. Note: There is no cinema validation available at the exit gate.

 

Q. How much do I need to spend to receive up to 8 hours of free* parking?

A: Customers need to spend $150 or more at Sunshine Plaza in any one visit to receive up to 8 hours free* parking on that same day. Receipts from multiple stores totalling $150 or more can be used.

 

Q. How do I redeem the 8 hours free* parking?

A: Customers who have spent more than $150 or more at participating retailers in any one visit can validate their parking at the Customer Service Centre to receive up to 8 hours free* parking on that same day. Once validated, the camera will recognise the customer’s rego number and the boom gate will automatically open upon exit.

The 8 hours of free* parking must be used in one single visit on the day that the customer spends $150 or more at Sunshine Plaza. If customers exit the car park after redeeming their 8 allowable maximum hours of free* parking and return to the car park that same day, they will only be eligible for the standard 3 hours of free* parking or 4 hours of free* parking with the purchase of a cinema ticket.

 

Q. How does the Smart Park system recognise that I have received up to 8 hours free* parking when I exit?

A: Customers who present their receipts totalling $150 or more at the Customer Service Centre will be provided with a printed voucher to scan at any pay station when leaving which will provide the 8 hours free parking.

 

Q. Can I use the receipts on more than one occasion?

A: Receipts totalling $150 or more can only be used once to redeem up to 8 hours free* parking on that same day, in any one day.

 

Q: I have a disabled parking permit, will rates apply?

A: Customers with an authorised disabled parking permit will be able to park free* all day if their permit and licence plate details are registered at the Customer Service Centre located near Police Beat.

 

Q. Can shopping centre staff take advantage of the parking promotions?

A: Retailers and shopping centre staff are not eligible for parking promotions.

 

Q: What happens if customers leave the centre and come back later?

A: Customers are entitled to 3 hours free* parking on first entry into the car park. When returning to the car park in the same day, an additional 3 hours free* parking will be available if your time of car park entry is more than 30 minutes after exiting.

 

Q: What are the fees?

A: Our research informs us of how long our customers spend in the Centre on average and predicts parking will remain free for more than 90% of our shoppers.

The new system, Smart Park, will offer 3 hours of free* parking.  Thereafter, rates will be comparable to the industry average, per below.

FREE* Parking is also available with entry after 6pm and exit before 2am, excluding Special Events.

Entry prior to 6pm will incur parking charges at the standard rates.

 

Q: How do motorcycle riders pay?

A: Motorcycle riders can park for free* in a designated motorcycle bay only. Customers who ride a motorcycle are encouraged to contact the Customer Service Centre to register their motorcycle.

 

Q: If I don’t want to pay, where can I park?

A: We encourage customers to take advantage of free* parking for the first 3 hours. The Centre is also adjacent to the Maroochydore bus interchange, located in front of Rebel Sport.

 

Q: Will I be charged for the time it takes me to park my car?

A: The new controlled parking system will make parking quicker and easier. 

The 3 hours free* parking limit will begin at the time vehicles enter the car park.

 

Q: Will there be staff to help?

A: Customers when requiring assistance can contact car park staff by pressing the call button on any exit or pay machine.

 

Q: Will the managed parking system have an impact on parking in the streets surrounding the shopping centre?

A: We anticipate the new controlled parking system will make it easier for people to park within the Sunshine Plaza car park. Street parking is managed by the Sunshine Coast Council who currently manage any resident or local business concerns about vehicles parked inappropriately in their areas.

 

Q: What consultation has taken place?

A: Sunshine Plaza has been reviewing customer recommendations and feedback for some time now, especially concerns about the availability of car spaces during busy shopping periods.

We value the feedback and recommendations of our customers, which is why we are introducing managed parking and ensuring that our car park is available for customers shopping in the Centre.

 

Q: Has Council approved the proposed controlled parking system?

A: Council is not required to approve the process as it is on private land and falls under the self-assessable criteria under the Sunshine Coast Council planning regime.

 

Q: Where are the regulated 3 hour parking zones?

A: The designated 3 hour parking zones include:

  • Open Air (Kmart) car park 
  • Multi-level (Kmart) car park 
  • Multi-level (MYER) car park

 

Q: Will disability parking spaces be regulated?

A: There will be no time limit for cars parked in disability parking bays as long as the applicable parking permit is clearly displayed, in line with usual requirements.

 

Q: Will seniors spaces be regulated?

A: Yes, the same casual parking conditions apply to seniors car spaces.

 

Q: How much is the fee for overstaying designated time limits?

A: Vehicles that are detected as overstaying the designated time limits in the car park areas not yet incorporated into Smart Park are at risk of being issued with a $55 parking fee. These fines are subject to incremental increases if not disputed with the enforcement company and/or paid within the required time.

 

Q: Who should I contact if I receive a parking fee and wish to dispute it?

A: If you wish to dispute a parking fee, please initially contact Point Parking via sunshineplaza@pointparking.com.au.


*Terms and conditions apply
°Disability car spaces

Terms and Conditions

Read our Smart Park terms and conditions here

Read our Parking and Promotions terms and conditions here

Best Parking Finder

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Parents with Prams

For those visitors with small children in prams. Located close to all main centre entrances as well as the undercover parking area.

Senior's Parking

Parking for people over 55 years of age is conveniently located close to all main centre entrances.


Accessible Parking

Located close to entrances for ease of access to and from the centre. Wider spaces make getting in and out of the car easier.


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