Loading Docks

Please note the following requirements regarding the use of Loading Docks and receiving goods.

If you’re using a private vehicle to deliver goods, we ask that once you’ve unloaded, you move your vehicle promptly so others can access the loading docks without delay. Please advise your delivery contractor to use the loading docks when bringing in goods, as this helps us manage traffic flow and keeps deliveries running smoothly. To help keep corridors clear and safe, we recommend keeping trolley loads under 1.4 m. Service corridors and goods lifts are available for deliveries—just ask if you need directions! 

Our loading dock area is a smoke-free zone under our centre rules. Please ensure that all staff,  contractors and delivery teams are aware of this requirement. To maintain a safe environment for shoppers, deliveries must travel on the goods lifts only—our customer escalators and passenger lifts are reserved exclusively for public use. To avoid any confusion with shopper trolleys, contractors should use their own carts or those provided by the store. Wheels must be rubber and at least 150 mm in diameter.

Finally, please ensure empty crates and wooden pallets are not left in the loading docks overnight. Delivery drivers can either remove these immediately or place them in the docks on their scheduled collection day.