Emergency & Security Information

Please ensure all staff members are familiar with these guidelines.

The guideline covers what to do in the event:

• Fire
• Bomb Threat
• Evacuation
• Active Armed Offender

You can access the guidelines by clicking here

Sunshine Plaza uses R U OUT, an easy-to-use software platform for Tenants and Facility Management teams to better manage emergency incidents and evacuations.

The system has been engineered by veteran firefighters to streamline building evacuations and provide responders with the critical information they need. In an emergency, simply scan the QR code at your tenancy to instantly alert the Chief Warden and report yourself as safe.

Retailers are highly encouraged to become familiar with the system as it will be critical in the event of an emergency.

Read the training guide for tenants

Select the button below to watch the tutorial video.

Sunshine Plaza conducts annual emergency procedure training, and retailers along with their employees are strongly encouraged to participate. 

Ensure all staff are familiar with Sunshine Plaza’s Evacuation Plans. These should be displayed in a visible and accessible location within your tenancy.

For the schedule of upcoming training sessions or to request further information, please contact: sunshine.plaza@gpt.com.au

See below to access the centres evacuation plans:

• Northern Mall
• Southern Mall
• Western Mall
• Carparks

The Sunshine Plaza Retailer Induction process is a system designed to ensure those working within the Centre are inducted to the site.

To complete the induction, scan the QR code below:

24/7 Security Number: 0403 516 851

The Sunshine Plaza Security Team monitors the Centre 24 hours a day, 7 days a week. 

In the event of shoplifting occurring in your store the security officer is there to assist the retailer, collect details for further reporting and suggest the retailer reports the offences to the Police.

Queensland Police have put together a document which details information on how to prevent shop Lifting and what to do if it occurs. Search Shoplifting on the QLD Police Website https://www.police.qld.gov.au/

Please also refer to your store specific policy in relation to shoplifting and remember that your safety and your teams safety is of the most importance when dealing with suspected shoplifters.

Security Officers Can:

• Assist the retailer only. The retailer must take responsibility of any actions towards the offender and the Security Team is there to prevent breach of peace
• Provide visual presence, act as a deterrent and provide a witness
• Assist the tenant in making police reports and providing resources to do so
• CCTV support where possible to provide to the Police upon request

Security Officers Cannot:

• Take over the incident as they are not the complaintant
• Search people or their bags. Security Officers can assist the retailer in asking the person to remove items from their bag, however they cannot place their hands in a person’s bag or remove/take items
• Security cannot search a person. The Security Team cannot conduct a search of a person or property.